How to create KB Article in Zoho Desk
- Click the Knowledge Base (KB) module.
- In the Category Home page, click Add article button.
You can also click the Add icon ( 
) from the top panel. - In the Add Article page, perform the following actions:
- Enter article Title (mandatory to save the article)
- Type the solution in the editor window (mandatory as well)
- Attach files that are related to the article. You can use one of the following methods to upload files:
- Drag files from your desktop and drop them on your content window.
- Click Browse and select the file(s) you'd like to upload.
- Click Gallery to upload a file from your KBase media gallery.
- Select the category, section, and sub-section using the drop-menu (only if you've created any)
- Set the access permission. You can choose to display the article to Agents, All users or Registered users in the Help Center
- Enter relevant tags. Tags will be used to display suggested articles for your customers in the Help Center. It will also pull up relevant solutions when your agents respond to tickets
- Set an expiry date for the article. This way, you can automatically remove the article when it loses its relevance
- Specify the Title, Meta description and the Meta keywords for the article. These will decide what pages from your help desk should be found in the various search engines
- Select the Noindex and Nofollow checkbox if you don't want the article indexed by search engines.
- Click Publish.